At dealloop, we strive to provide a satisfying shopping experience for our customers. This Refund Policy outlines the terms and conditions under which refunds are issued for purchases made on our website.
1. Eligibility for Refund:
Refunds are eligible within 14 days from the date of purchase. To be eligible, the item must be unused, in its original packaging, and in the same condition as received.
2. Non-Refundable Items:
Certain items are non-refundable, including gift cards and downloadable software. We do not accept returns on these items unless they are defective upon receipt.
3. Refund Process:
To initiate a refund, please contact our customer support team at info@dealloop.com. Provide your order number and a brief explanation of the reason for the refund request. Our support team will guide you through the process.
4. Inspection and Approval:
Once we receive your return, our team will inspect the item to ensure it meets the eligibility criteria. We reserve the right to deny a refund if the item does not meet our standards.
5. Refund Methods:
Refunds will be processed using the original payment method. Please allow 14 business days for the refund to appear in your account.
6. Shipping Costs:
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error or a defective product.
7. Late or Missing Refunds:
If you haven’t received a refund within the stipulated time, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
8. Exchanges:
We currently do not offer direct exchanges. If you need a different item, please follow the refund process and place a new order for the desired item.
9. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at info@dealloop.com. Provide clear photos of the damaged or defective item, and our support team will assist you in the replacement or refund process.
10. Changes to Refund Policy:
dealloop reserves the right to update and modify this Refund Policy. Any changes will be reflected on this page, and we encourage you to review it periodically.
